faq

Frequently Asked Questions

FAQ's

What does a zero waste store mean?
A zero waste store is a store that promotes reuse and recycling. Most of the items sold are plastic free with very little packaging, which means you don't have to throw very much away- hence the name zero waste! For example, every time you buy a roll of conventional paper towels at the store, the paper towels come packaged in plastic film. When you open your paper towels, that plastic film gets thrown in the trash. So many of the things we currently buy are contributing to our plastic problem and our landfill problem. All of these amazing brands in our store are trying to change that!
Do you really ship plastic free?
Yes, we do! And we're proud of it! We ship using recycled paper packing materials or recycled biodegradable packing peanuts. The packing peanuts are made from corn starch or wheat and can be dissolved in water- it's a fun experiment to do with kids! We also use paper tape and upcycled shipping boxes whenever possible.
Do you offer in-store pickup?
Yes, we do! Choose in-store pick up at checkout and your order will be ready for you within 2 hours.
Do you offer free shipping?
We offer free shipping on all orders over $75 to the continental U.S.
Do you ship internationally?
At this time, we do not ship internationally.
How long will it take for me to receive my order?
Your order will be boxed within 1-3 days after your order is placed. You will receive an email with tracking information once your order has shipped. It should arrive within 5-7 business days after it is shipped.
Do you accept returns?
Due to the current pandemic, the nature of our products, and the fact that many come unpackaged, we do not accept returns or exchanges. Please see our refund policy for a full explanation here.
Can I bring in my plastic shampoo bottle and fill it at your refill station?
We hope that you do! You can bring in any type of container to refill at our store. As long as it's clean and empty, we accept all types of containers including plastic!
Have more questions? Don't know how to use a product? Want to know if something can be recycled? Interested in being sold at our store?
Reach out to us through our contact page or email us at hello@theunwasteshop.com any time and we will get back to you!